F.A.Q.

WHAT IS GROUNDWIRE?

Groundwire is an international ministry aimed at broadcasting hope to students all over the world by leveraging the most effective media formats. The radio spots are heard on both mainstream and Christian stations and the TV commercials are aired on MTV, VH1 and the Cartoon Network among others. Each spot points the audience to the Groundwire website where spiritual coaches are available to answer questions, encourage with biblical hope and pray for chatters.

WHAT IS THE COACHING LINE?

www.groundwire.net does not simply offer content, but conversation. The coaching line is an instant message platform that connects chatters with trained coaches in order to provide one-to-one real time conversation. Volunteers all over the world offer their time and talents in an effort to meet the needs of those searching.

WHO IS CAPABLE OF BEING A SPIRITUAL COACH?

Spiritual coaches are sold-out Believers who are committed to the Great Commission and love people. They realize that although they are not perfect, God can and desires to speak through them. They realize that technology offers amazing opportunities to minister to people all over the world. Coaches need to be at least eighteen, willing to submit to a background check, and complete the necessary training.

WHAT ARE SOME OF THE NEEDED QUALITIES OF A COACH?

Compassionate, teachable, good listener, sensitive to the Holy Spirit’s leading, patient, resilient and authentic.

WHAT TYPE OF COMMITMENT ARE YOU LOOKING FOR?

The typical coach offers two to four hours weekly on line, however some offer up to ten. Coaches set their own schedule on a monthly basis and coordinate with team leaders to offer the line sufficient coverage.

CAN I COACH FROM HOME?

Once a coach has been trained and given their log in information they can offer support from any location with internet connectivity.

WHO WOULD I BE TALKING TO?

Although Groundwire media buys are aimed at youth and young adults, and the majority of chats are in that age range, chatters have ranged from eleven to sixty-seven years of age and from over one hundred countries. The issues are very diverse ranging from the extremely depressed and suicidal person to the fifteen year old who is struggling with relationships.

WHAT DOES THE APPLICATION PROCESS INVOLVE?

  1. You will submit an online coaching application
  2. Groundwire will conduct a criminal background check
  3. The Director of Coaching will contact your spiritual authority / Pastoral reference
  4. Groundwire will send training material electronically
  5. Coaching applicant will respond to “mock chats” via email
  6. Applicant will receive video training for the Groundwire chat software
  7. Groundwire will help install the software and answer any questions you have about the program after you have completed video training
  8. Groundwire will assign you to a team lead and have your lead take you through a “mock chat”

WHAT DOES THE TRAINING LOOK LIKE?

Training begins when an application is completed and returned to the Director of Coaching. From that point the majority of training is done online and consists of learning how to deal with the different types of conversations that might take place. There are a series of written responses that take place in email format and then an online mock chat as well.

WHAT TYPE OF OVERSIGHT IS OFFERED?

In order to protect the integrity of the Groundwire mission and message, layers of organization and accountability are built into our procedures. Coaches are encouraged and offered additional training on an ongoing basis. Each chat is read to protect volunteers from accusations of inappropriate behavior as well as to ensure a consistent message is being presented. Each coach is assigned a team lead that will act as a mentor in an ongoing manner. In addition, each spiritual coach is prayed for specifically by members of our Prayer Support Team on a daily basis.

HOW WILL THIS BENEFIT ME AS A PERSON?

Allowing God to speak through you to someone who is struggling builds your confidence. The skills and discernment you will develop in this ministry will translate into your personal life.